You can't manage what you don't measure.
And altought this is not a big secret problably you also don't measure your department enought.
Why is that? Well, answers vary from "My operation is too hard to measure" to simply "I don't know where to begin".
If you think this might be your case keep reading because in this post we'll give you motives and tools to start getting better today. We'll go over:
- Why you should start to measures your operation now
- What metrics you should choose
- How to setup your system (simple and advanced)
If all goes well you'll start measuring the key values that are going to get you the promotion / result / success that you want (and deserve, in case you walk the walk insted of just talk the talk).
Why you should start you own measures
Let's make sure you have the right motivation. Ear this 7 minute talk by Jim Rohn. It's an oldie but it's still one of the best out there. I promise you it will be fun, important and worthwile.
Hillarious, rigth? And really insigthfull. The big take away is:
- Anyone (or any team) can get better
- Put the numbers together. Start NOW.
- Understand the ratios. See how they grow. Do the math and GET what they're telling you.
- Act on the conclusions.
Sometimes what you get are not the best of news, but once you know what's wrong you can do something about it. And if it's good news you can build on it.
Convinced ? Good. Then let's choose some numbers to collect.
What metrics you should track
So problably you're in charge of a (new?) department or team. You want to show results. You're full of ideas and you have the brains & the expertise on your side. What you usually don't have is a lot of time.
So let's make sure this measuring stuf doesn't take you more time and get rigth to the important things you should focus on:
Your core operation
Your WIG and Keep a Compelling Scoreboard
It's not the goal of this post to e
Anything you're trying to fix or get better at
How to implement from the simplest to the more advanced metrics
- Position CoB as a improvement company
Personal: http://quantifiedself.com/
- Folha na parede
- google spreadsheet with surveys
- Daytum - http://daytum.com/mimes70
- Moves iPhone
- Runkeeper
Advanced: http://www.howtomeasureanything.com/
- Kibana
- google spreadsheets com surveys
- pentaho - webdetails
- Jaspersoft
What do we track @ Cult Of Bits
So all this talk of measuring and tracking problably gets you thinking, what
Team:
- bugs
- features
- chores
- week goals
- daily goals
- user interaction
- site usage
- pontuality
- meeting duration
- recurrent revenew
- number of subscribers - started with this post :-)
- Ideas
application usage:
Personal:
- tasks
- review time
- running
- writing speed
- learning & remembering
I have metrics, now what ?
Next steps
- What else do you measure?
- What cunning plan have you devised to measure something
- Offer help to setup any measure
- Offer to explain any of the metrics we collect
- Challenge the reader with a list of measures
- pontualidade
- número de reuniões
- duração das reuniões
- action points de reuniões
- Action points completos
- casos abertos
- pedidos
- tempo concentrado
- número de emails na inbox
- Ausências (doença, etc)
- Valor das propostas
- Propostas entregues, perdidas e ganhas
- Tempo de resposta
Headline options (future teasers)
- The importance of measuring anything you want to get better at !
- How to make your department STAND OUT and show your PROBLEM SOLVER capabilities
- Be a better leader with the help of numbers
- Better Leadership by numbers
- Best 1st step to get better at anything
- Best 1st step to take your team/department to the next level
- Best advice for the busy manager
- How to measure your team performance and take them to the next level
- criar imagens com estes títulos, passar por um bit.ly e medir origem do tráfego